Privacy Policy

At Ian Watts & Son, we are committed to protecting your privacy and ensuring that any personal information you provide to us is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website, by phone, or in person.

1. Information We Collect We collect personal information that you provide to us, such as:

• Contact details: Including your name, address, phone number, and email address.
• Service information: Details necessary for arranging funeral services, pre-paid plans, or memorial stones.
• Payment information: Payment details for funeral services or other arrangements.

We may also collect information automatically when you use our website, such as your IP address, browser type, and usage patterns. This helps us understand how our website is used and improve our services.

2. How We Use Your Information We use the personal information we collect for the following purposes:

• To provide you with funeral services, including arranging funerals, pre-paid funeral plans, and memorial stones.
• To communicate with you about the services you have requested.
• To process payments and manage your account.
• To comply with legal obligations and ensure the security of our services.
• To improve our website and services based on user feedback and analytics.

3. Sharing Your Information We may share your personal information with third parties in the following situations:

• Service providers: We work with trusted partners, such as Golden Leaves, to provide pre-paid funeral plans and other services. Your information may be shared with these partners to deliver the services you have requested.
• Legal requirements: We may disclose your information if required by law or to comply with a legal process.
• Professional advisors: We may share your information with our legal, financial, or insurance advisors where necessary.

We do not sell your personal information to third parties.

4. Your Rights You have the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete information.
• Erasure: Request the deletion of your personal data, subject to certain legal obligations.
• Restriction: Request that we restrict the processing of your personal data.
• Object: Object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.

If you wish to exercise any of these rights, please contact us using the details below.

5. Security We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against loss, theft, and unauthorised access.

6. Retention of Your Information We will retain your personal information for as long as is necessary to provide the services you have requested or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

7. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device to help us analyse website usage and improve our services. You can manage your cookie preferences through your browser settings.

8. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Ian Watts & Son Phone: 01594 562543
Email: luke@ianwattsandson.co.uk
Address: High Street, Bream, Lydney, GL15 6EQ

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this page periodically.