I have used this firm twice and they were brilliant each time – organised and professional but also very kind and personal at the same time.
Luke and Lawrance were wonderful in helping to set up a funeral plan in advance, and when the time came they put it into action with minimal distress for us; Lawrance also guided me calmly and kindly through what it was I needed to do, which can be a bit confusing otherwise.
I can’t speak highly enough about Jess Collins, who led the Celebration of Life at the crematorium. We’re a pretty demanding bunch but she took it all with good grace, working really hard (even on her holiday!) to ensure that what was said was accurate and reflected not only our lost loved one but the way different people in the audience would have seen them. It was a lovely service, with both tears and smiles.
Truly, I can’t think of anything that should have been done differently. A huge thanks for making this difficult time easier for us.